SAP C4C Training stands for Cloud for Customer is one stage progress than SAP CRM module and offers hearty answers for Sales, Service, and Social Engagement. SAP C4C Training consults the learning and aptitudes to bridle the energy of the conclusion to-end undertaking, oversee leads and convey information joining arrangements.

Proline Infotech Provides an expert level of SAP C4C Training by certified professionals. We offer complete course content for SAP C4C training as well as SAP hybris cloud for customers, which is a cloud-based CRM application from SAP

SAP C4C Training Syllabus:

Topic: 1 Introduction to SAP C4C
  • Introduction of SAP CC

  • System Landscape

  • Tenant Landscape

  • SAP Cloud architecture and Strategy

  • SAP HYBRIS cloud for customer – pricing/Partner

  • Sales / Pre-Sales
Topic: 2 Project Scoping, Questionnaire & implementation
  • Introduction to SAP Hybris Cloud for Customer

  • Working with SAP Hybris Cloud for Customer

  • Accounts and Contract Management

  • Product and Price Lists

  • Organization Structure

  • Territory Management

  • User and Business Role Management

  • Data Migration

  • Integration

  • Notification and Workflow

  • Personalization and Extensibility

  • Mobile

  • Solution Walkthrough and Test Plans

  • Preparing for Go-Live
Topic: 3 C4C Features & Benefits
Topic: 4 C4C Scoping Overview
Topic: 5 C4C Configuration Overview
Topic: 6 SAP Hybris Cloud for Service C4C 14
  • Introduction to SAP Hybris Cloud for Service

  • Communication Channels

  • Service Levels, Categories & Work Distribution

  • Knowledge Base

  • Registered Products & Installed base

  • Warranty Management

  • Maintenance Plan

  • Resource Scheduling and Time Recording

  • Contracts

  • Templates & Reporting

  • Visit Scheduler

  • Case Management

  • ERP Integration
Topic: 7 SAP Hybris Cloud for Customer – Integration

  • Integration Overview

  • Introduction to SAP Hybris Cloud for Customer Integration

  • Integrating SAP Cloud for Customer with SAP ERP

  • CC integration with ERP

  • Configure Integration in Cloud Solution

  • Communication set up

  • Communication Arrangement

  • Maintain ERP Number Ranges

  • Perform Code List Mapping
Topic: 8 Organizational Management
  • Define Job definitions

  • Create Employee

  • Create Org Structure- SAP C4C Training

  • Assign employee to org structure

  • Define Division

  • Define Distribution Channel
Topic: 9 Account Management
  • Fine Tuning Activities of Account

  • Fine Tuning Activities of Contact

  • Fine Tuning of General Business Partner

  • Duplicate Check of Business Partners
Topic: 10 C4C Sales & Marketing Overview
Topic: 11 Sample creation of Account
Topic: 12 Sample creation of Leads
Topic: 13 User & Access Management Overview
Topic: 14 Administration Overview
Topic: 15 Outlook Integration


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